System Health Check
MyQ performs registered checks which can return error messages with their level of severity and they can be viewed in the system health check. The errors concern database health, disk space availability, PIN length settings, time zone configuration, etc.
Every error message is logged in the MyQ main log.
When the error message has a Critical severity, the related MyQ service is stopped and the administrator gets an email notification about it.
To access the system health check overview, log in as admin to MyQ and go to MyQ, System Health Check or click on the system health check button on the top-right side of the window.
![System health check button](../../../__attachments/1262977344/SystemHealthCheckButton.png?inst-v=f576f6b0-eb9f-4035-8724-3dad44b7106e)
Click Run to trigger the System health check Task schedule to perform a check.
Click Show hidden to view any hidden checks on the list.
Click Scheduled task to open the System Health Check task in Task Scheduler, where you can view and modify it.
![System health check overview](../../../__attachments/1262977344/SystemHealthCheck.png?inst-v=f576f6b0-eb9f-4035-8724-3dad44b7106e)
Error codes and their severity are listed in the table below.
Code | Severity | Description |
---|---|---|
101 | High | Main database health is not good; multiple messages can appear in the log |
102 | High | Log database health is not good; multiple messages can appear in the log |
103 | Medium | PIN length needs to be increased; see Generating PIN |
104 | High | Disk space is on warning level; see Disk space checker |
105 | Critical | Disk space is on critical level; see Disk space checker |
106 | High | Time zones misconfiguration; see Time zone |
107 | Medium | Queue(s) has an error |
108 | Medium | Obsolete terminal version |
109 | High | MyQ Server is not responding to HTTP requests. HTTP Server or HTTP router will be restarted (if the option is enabled in the config.ini) |
110 | High | MyQ Server is not responding to HTTP requests in a reasonable time |
111 | High | Terminal package(s) does not respond to health check request |
112 | High | At least one service is not running |
113 | High | The logon account of at least one service doesn't match the configured account. |
114 | Medium | Database password is default |
115 | Medium | Administrator password is default |
116 | High | Some Sites have not been replicated for more than 30 days |
117 | Medium | Email duplicates found (this check is not running if AllowEmailAddressDuplicity in config.ini is set to true) |
118 | High | The database is using a page size of 8 KB instead of 16 KB. This may potentially affect the performance of MyQ. You can correct this setting by creating a backup of the database and restoring it back. This is recommended especially if you are already seeing performance decrease. |