Reactivating Licenses in Case of Hardware Change

When moving a MyQ installation from an old server to a new server, a Support task needs to be created with the MyQ License department (Support task - Type license issue) for license installation key reactivation  

Steps:

1. Prepare the new server with a clean MyQ installation.

2. Create a backup of MyQ (MyQ Easy Config\Database\Backup) on the old MyQ server.

   1. Print jobs (by default in C:\ProgramData\MyQ\Jobs) are not part of the backup, because of size.

   2. If required (especially favorite jobs could be required by users after restore MyQ on the new server), they must be copied and backed up manually or by a 3rd-party software.

   3. When restoring a backup, it is necessary to first copy the print jobs to the Jobs folder and then restore the MyQ backup using MyQ Easy Config.

3. Restore the backup file from step 2 on the new MyQ server (MyQ Easy Config\Database\Restore).

4. With the Installation key now in MyQ Web UI\Settings\License on the new MyQ server, you should request for license installation keys activation in 10 days.

5. Generate the Helpdesk support file from the new MyQ server installation (MyQ Web UI\Log\Tools\Generate data for support).

6. Create a Support request (type License issue) for reactivating the installation key with attached Helpdesk support file on the MyQ Helpdesk partner portal.

7. When reactivation is confirmed in the task, activate the installation key in MyQ Web UI\Settings\License on the new MyQ server.

Notes:

• A valid Software Assurance is required for the period when these changes are made.

• In case of offline activation, provide the Helpdesk support file from the old MyQ server as well.

• Be sure that you are not using 2 MyQ servers with the same database at the same time.

• Licenses on the old MyQ server will no longer be activated (there is a 10 days period from deactivation).  

When significant hardware changes are done on the MyQ server and MyQ installation key required activation in 10 days (MyQ Web UI\Settings\License), a Support task needs to be created with the License department (Support task - Type license issue) for license installation key

Steps:

1. Check MyQ Web UI\Settings\License in case any HW changes are done on MyQ server.

2. If the installation key in MyQ Web UI\Settings\License requires activation in 10 days or less, continue with the next steps.

3. Generate the Helpdesk support file (MyQ Web UI\Log\Tools\Generate data for support).

4. Create a Support request (type License issue) for reactivating the installation key with the Helpdesk support file attached on the MyQ Helpdesk partner portal.

5. When reactivation is confirmed in the task, activate the installation key in MyQ Web UI\Settings\License.

Notes:

• A valid Software Assurance is required for the period when these changes are made.