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There are ten predefined alerts on the Events settings tab. These correspond to common situations, such as empty toner or a printer out of paper, or to states of printing devices that require particular actions, such as technical support or supply check. They are triggered by the following states of a printing device:

  • Call service — The printing device requires authorized technical service.

  • Check supplies — Consumables of the printing device need to be checked.

  • Cover open or Paper jam — Either a device cover is open or a paper is jammed.

  • Out of paper — The printing device is out of paper.

  • Toner almost empty — One or more toners on the device are almost empty.

  • Toner empty — One or more toners on the device are empty.

  • Toner below 20%_C — The Cyan toner on the device is below 20%.

  • Toner below 20%_K — The Black toner on the device is below 20%.

  • Toner below 20%_M — The Magenta toner on the device is below 20%.

  • Toner below 20%_Y — The Yellow toner on the device is below 20%.

Changing the toner level to be monitored

The toner level to be monitored is set to 20% by default but can be easily changed following the instructions below:

  1. On the alerts list on the Events tab, double-click the alert. The properties panel opens on the right side of the screen.

  2. Change the value in the Level below field (in %).

  3. Change the name of the alert according to the new monitored level.

Creating new events

To create a new event, click +Add and a select the type of event to be created.

Available event types:

  • SNMP alert - The SNMP alert event occurs when at least one of the predefined filter passes. If the event has no filters defined, it's never open. You can define the following filters: Code from, Code to, Severity, Training, Group, Group Index, Brand, Model.

  • Toner Status Monitor - The event occurs when the toner level decreases below a predefined threshold. When the toner level rises again to or above the threshold, the event is closed. The monitored toner (Black toner, Color toner, Any toner) can be configured.

  • Total Counter Increase - The event monitors when the print and copy counters on a device repeatedly reach a certain value. For each such event, two values need to be specified:

    • which type of counters should be monitored by this event; possible values are Print & Copy total, Print & Copy mono, Print & Copy color.

    • which repeatedly reached values should be monitored - this means that a value X needs to be specified and whenever the counters on a device reach a value that is evenly divisible by X, the actions are triggered

  • Toner Replacement - The event is used to predict toner depletion. For each such event, two values need to be specified:

    • Monitored toner (Cyan toner, Magenta toner, Yellow toner, Black toner)

    • Replacement in days: number of days that serve as threshold for triggering actions - this means that user specifies value X and whenever the predicted number of days left is less than or equal to this value, the associated actions get triggered

A properties panel opens to the right side of the screen. Fill in the mandatory information and click Save.

Toner Replacement event example

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