Operating system

MyQ is designed for processing print jobs from any print environment: Windows, DOS, Linux, AS400, SAP, UNIX, and others.

MyQ can be installed on:

  • Windows Server 2012/2012 R2/2016/2019/2022, with all the latest updates; only 64bit OS is supported.

  • Windows 8.1/10/11, with all the latest updates; only 64bit OS is supported. Be aware of the connection limit of up to 20 clients.

  • Microsoft .NET Framework 4.7.2 or higher is required.

For trouble-free running of the system, it is strongly recommended using a Windows Server operating system.

Installation in virtualized environments is supported.

MyQ should not be installed on a Domain Controller.


In cooperation with manufacturers and distributors, printing devices of the following brands are certified for supported MyQ Embedded terminals:

  • HP and HP Pro

  • Kyocera and their OEMs

  • Ricoh and their OEMs

  • Sharp

  • Toshiba

  • Xerox

  • Lexmark

  • Canon

  • Epson

MyQ also supports other brands with monitoring using SNMP:

  • Brother

  • Dell

  • Konica Minolta



4 GB RAM and 4 CPU cores for a server with a low system load.

8 GB RAM and 8 CPU cores in any of the following cases:

  • Print job spooling via Windows spooler or directly to MyQ print queue

  • Integrated Firebird database - installed automatically

  • Activated Job Parser

  • Activated Credit Accounting

  • Activated Quota

  • Activated Job Archiving

  • High number of Office documents printed via email/web/mobile

  • Use of MyQ Desktop Client, or

    • Use of MyQ Smart Job Manager

    • Use of MyQ Smart Print Services

  • Watermarks used in queues

  • Heavy usage of MyQ API

  • 170 users per device (up to 100 000 users total)

  • Heavy printing

  • 30% active user sessions at once

  • Embedded terminal installed on all devices

3GB disk, plus additional storage for print/scan jobs, logs, history, backups. The recommended size of the disk is at least 100GB.

  • A dedicated disk for the MyQ installation is recommended, with at least 100 IOPS

  • +10 IOPS should be calculated per user session at the same time

  • For systems with a large number of direct queues, it is strongly recommended using SSD.

Recommended no. of users and groups:

Users: up to 100,000 (30,000 - 60,000 per one synchronizing line). Depends on the length and number of fields for synchronization.
Groups: up to 40,000/10 tree levels (group in group in group). Each user can be in up to 50 groups.

Web browser:

  • Microsoft Edge 17 or higher (Recommended)

  • Google Chrome 72 or higher

  • Opera 12 or higher

  • Mozilla Firefox 65 or higher

  • Safari 12 or higher

  • Internet Explorer is no longer supported

MyQ Desktop Client:

If there are more than 100 client computers using MyQ Desktop Client (or MyQ Smart Job Manager and/or MyQ Smart Print Services), the MyQ Print Server requires 2+ CPU cores just for the MyQ Desktop Client operations. The recommended configuration may vary according to the system load.