Skip to main content
Skip table of contents

Compatibility and Specifications

Operating system

MyQ is designed for processing print jobs from any print environment: Windows, DOS, Linux, AS400, SAP, UNIX, and others.

MyQ can be installed on:

  • Windows Server 2012/2012 R2/2016/2019/2022, with all the latest updates; only 64bit OS is supported.

  • Windows 8.1/10/11, with all the latest updates; only 64bit OS is supported. Be aware of the connection limit of up to 20 clients.

  • Microsoft .NET Framework 4.7.2 or higher is required.

For trouble-free running of the system, it is strongly recommended using a Windows Server operating system.

Installation in virtualized environments is supported.

MyQ should not be installed on a Domain Controller.


In cooperation with manufacturers and distributors, printing devices of the following brands are certified for supported MyQ Embedded terminals:

  • HP and HP Pro

  • Kyocera and their OEMs

  • Ricoh and their OEMs

  • Sharp

  • Toshiba

  • Xerox

  • Lexmark

  • Canon

  • Epson

MyQ also supports other brands with monitoring using SNMP:

  • Brother

  • Dell

  • Konica Minolta



4 GB RAM and 4 CPU cores for a server with a low system load.

8 GB RAM and 8 CPU cores in any of the following cases:

  • Print job spooling via Windows spooler or directly to MyQ print queue

  • Integrated Firebird database - installed automatically

  • Activated Job Parser

  • Activated Credit Accounting

  • Activated Quota

  • Activated Job Archiving

  • High number of Office documents printed via email/web/mobile

  • Use of MyQ Desktop Client, or

    • Use of MyQ Smart Job Manager

    • Use of MyQ Smart Print Services

  • Watermarks used in queues

  • Heavy usage of MyQ API

  • 170 users per device (up to 100 000 users total)

  • Heavy printing

  • 30% active user sessions at once

  • Embedded terminal installed on all devices

3GB disk, plus additional storage for print/scan jobs, logs, history, backups. The recommended size of the disk is at least 100GB.

  • A dedicated disk for the MyQ installation is recommended, with at least 100 IOPS

  • +10 IOPS should be calculated per user session at the same time

  • For systems with a large number of direct queues, it is strongly recommended using SSD.

Recommended no. of users and groups:

Users: up to 100,000 (30,000 - 60,000 per one synchronizing line). Depends on the length and number of fields for synchronization.
Groups: up to 40,000/10 tree levels (group in group in group). Each user can be in up to 50 groups.

Web browser:

  • Microsoft Edge 17 or higher (Recommended)

  • Google Chrome 72 or higher

  • Opera 12 or higher

  • Mozilla Firefox 65 or higher

  • Safari 12 or higher

  • Internet Explorer is no longer supported

MyQ Desktop Client:

If there are more than 100 client computers using MyQ Desktop Client (or MyQ Smart Job Manager and/or MyQ Smart Print Services), the MyQ Print Server requires 2+ CPU cores just for the MyQ Desktop Client operations. The recommended configuration may vary according to the system load.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.