Setup Cannot Verify License
If a site server has an invalid license, such as after restoring a backup to a new server but before obtaining a new license from the Central Server, the following dialog appears:
This is to be expected because the license is not valid. Click Yes to continue with the upgrade. The site server will request a new license from the Central Server after the upgrade and continue normal operation.
How to Verify Services are Not Running
When services are stopped, verify all the processes are stopped using the Task Manager and the Details tab. Technically, some stuck processes may be still running and blocking the files, even though the related service is stopped.
In this state, only the following processes should be running:
-
Firebird.exe
-
MyQ EasyConfig.exe
Make sure that none of the processes or related services in the table below is running.
|
Process/Service |
Description |
Component(s) |
|---|---|---|
|
CanonTerminal.exe |
Canon terminals service |
Print Server |
|
HPProTerminal.exe |
HP Pro terminals service |
Print Server |
|
httpd.exe |
Apache HTTP Server |
Print and Central Server |
|
Kmum.Server.exe |
Kyocera-related service |
Print Server |
|
MyQ.exe |
MyQ X Print Server application |
Print Server |
|
MyQBrotherTerminal.exe |
Brother terminals service |
Print Server |
|
MyQCentral.exe |
MyQ X Central Server Application |
Central Server |
|
MyQEpsonTerminal.exe |
Epson terminals service |
Print Server |
|
MyQFujifilmTerminal.exe |
Fujifilm terminals service |
Print Server |
|
MyQHPTerminal.exe |
HP terminals service |
Print Server |
|
MyQJobProcessor.exe |
MyQ Job Processor |
Print Server |
|
MyQKatunTerminal.exe |
Katun terminals service |
Print Server |
|
MyQKyoceraTerminal.exe |
Kyocera terminals service |
Print Server |
|
MyQLexmarkTerminal.exe |
Lexmark terminals service |
Print Server |
|
MyQRicohTerminal.exe |
Ricoh terminals service |
Print Server |
|
MyQSharpTerminal.exe |
Sharp terminals service |
Print Server |
|
MyQSvc.exe |
Supporting service for the MyQ server |
Print Server |
|
MyQToshibaTerminal.exe |
Toshiba terminals service |
Print Server |
|
MyQXeroxTerminal.exe |
Xerox terminals service |
Print Server |
|
nssm.exe |
The non-sucking service manager |
Print and Central Server |
|
php-cgi.exe |
Common Gateway Interface |
Print and Central Server |
|
php.exe |
Command line interface (CLI) |
Print and Central Server |
|
rotatelogs.exe |
Apache HTTP Server rotate logs program |
Print and Central Server |
|
traefik.exe |
HTTP reverse proxy |
Print and Central Server |
If any of these processes is running despite all the services being stopped, then it is most likely a stuck process and will block the correct execution of the upgrade installation wizard. If this happens, reboot the server. Then go to Easy Config > Services and select Stop All Services, verify that no processes are running, and try the upgrade again.