License issues appear on the License settings tab or in an alert banner. Use the displayed message to identify the required action.
|
Status message |
Action |
|---|---|
|
The support expired on <date>. |
Renew your Software Assurance through your MyQ Partner. |
|
There were issues while connecting to the License Server. |
Check the server’s internet connection, and try again. |
|
Your subscription is about to expire soon, all services will stop in 10 day(s). |
Renew the subscription before the displayed deadline. |
|
MyQ is not running: There is an issue with your license. |
Check the details on the License settings tab, and contact your MyQ Partner if the license has expired. |
|
MyQ server cannot connect to License server, subscription cannot be prolonged and all services will stop in X days. |
Restore the connection to the MyQ License Server, and click Update from License Server. For an offline server, use Offline Activation. |
|
Server stopped working, because it cannot reach License server to update the subscription. |
Restore the connection and click Update from License Server. For an offline server, use Offline Activation. |
|
The hardware code has changed and the license must be reactivated. The server will stop working in 10 days. |
Click Update from License Server. If this occurs repeatedly in a virtual environment, verify that VMHA is enabled. |
|
The hardware code has changed and the license must be reactivated. |
Click Update from License Server. If reactivation fails, contact MyQ support. |