With MyQ Desktop Client installed and running on the end user's workstation, you can set a backup printing device to be used for printing when the connection to the MyQ Server is lost. The Fallback printing feature serves as an important backup tool in case of a server outage. After the connection to the server is re-established, the job is automatically accounted.

Fallback printing means that when a job cannot be spooled to MyQ, the job is spooled to a specified network printer. This can be a printer that has to be specified by an IP address or a hostname, a preset printer, or a printer from a printer list. Jobs are sent one by one with a 45 seconds delay where every job must be confirmed.

To enable Fallback Printing, click on the MyQ icon on the macOS system tray, then click the three dots in the upper-right corner to open the Actions Menu and click Preferences. Go to the Fallback Printing tab, switch Enable fallback printing to enabled, and set your fallback printing preferences:

Fallback printing settings

  1. Printer:

    1. Select from the list of last used printers: Select this to show a pop-up and select the fallback printer from a list of the last used devices.

    2. Prompt for an address: Select this to show a pop-up where you can type the fallback printer's IP address.

    3. Use preconfigured printer: Select this to use fallback printing by setting the fallback printer’s IP address to print jobs automatically. Address: Enter the IP address or hostname of the backup printing device that you want to use for fallback printing.

  2. Printing method:

    1. MyQ device spool - This option will release the job to the failover printer with an embedded terminal and the printer will report the released job once the connection to the server is back. For more information about the feature, check the MyQ Print Server guide. Select one of the following port options:

      10010: Client spooling port for direct print. The job is automatically printed after it is received by the printing device.

      10011: Client spooling port for secured hold print. The job is spooled by the printing device and waits there until the user logs in and releases it. It is not possible to release this job on any other printing device.

      10012: Client spooling port for pull-print. The job is spooled by the printing device. Once the user logs on any of the devices connected to the same subnet, information about this job is provided, the job is displayed in the list of the available jobs and can be released there.

      10013: Client spooling port for delegated print. It works the same as Client spooling pull-print, except that the job can be released by delegates of the sending user.

    2. Device printer port - Select the printer protocol for sending the job to the backup printing device. The job will be reported to the server by the client once the connection to the server is back. After you change the protocol, the Port number automatically changes according to it. The following Protocols can be used:

      RAW (default port: 9100): Basic printing protocol, set by default.

      IPP (default port: 631): Internet printing protocol, no port is used (or needed); all the information is inside the printer address.

      IPPS (default port: 443): Secure version of IPP.
      LPR: (default port: 515): Line Printer Remote protocol. In the Queue field, enter the name of the queue where the jobs will be sent.

  3. Release options: Choose to Always release job or Release job only if it complies with cached user restrictions.

The following fallback printing workflows are available: