For MyQ to operate properly, a 100% reliable network connection is necessary. Connection problems can lead to serious issues; for example, users may not be able to start their user sessions on the printing devices and perform any copy, print or scan actions. The Offline Login feature prevents such situations. User information, including credentials, are cached at the device and if the server is unavailable, cached data are used for user authentication. Users can then log in and perform all the actions that do not require network access to the MyQ server.
When combined with Device Spooling, the offline login feature offers a robust backup plan for server outages.
UDP broadcasts have to be enabled on the network.
For an optimal run of the Offline Login feature, SSL needs to be enabled on the server. SSL is set by default during the installation, however if you have changed it for any reason, you can set it again in MyQ Easy Config, in the Settings tab.
For details on enabling and configuring the feature, check Offline Login in the MyQ Print Server guide.
The Send Result Report option on the Notifications/Reports tab on the printing device Web UI should be turned off. Otherwise, when a connection fails during an online session, a report about this event is printed on the printing device and accounted to the logged user. If the Offline login feature is off, the printed report is accounted to the *unauthenticated user account.
Scan to Email in Offline Login mode
You can enable users to scan to email even when the MyQ server is offline. In such cases, users can log in to the terminal in the Offline mode and use the Panel Scan action to scan to emails. The terminal remembers the outgoing SMTP server and sends all emails directly to this server. Scanning to email in the Offline mode is supported by all the models that support embedded terminals.
To enable the feature:
Go to the printing device's Web UI and set your (customer) SMTP server's IP address in the SMTP Server Name field.
The firstname.lastname@example.org and email@example.com variables cannot be used in the Offline mode for scanning from the panel with these settings, because scanning is not done via the MyQ server.