Administrators can change users’ credit in the MyQ Web Interface. An authorized user can also recharge or reset credit if they have the required rights.
|
Action |
Effect |
|---|---|
|
Recharge credit |
Adds the entered amount to the current balance. Enter a negative amount to reduce it. |
|
Reset credit |
Replaces the current balance with the entered amount. |
|
Bulk credit recharge |
Imports recharge amounts for multiple users from a CSV file. |
|
Release blocked credit |
Releases credit blocked for a selected user. |
Prerequisites
-
You are an administrator, or you have the Recharge credit right (Rights settings tab).
-
If you start the action from Users, you also have the Manage Users right.
Recharge or Reset Credit
You can start either action from Credit Statement or Users:
-
Credit Statement: Go to MyQ > Credit Statement, then click Recharge credit or Reset credit. In the dialog, enter a card ID or select a user or group.
-
Users: Go to MyQ > Users and select the users. Click Actions > Credit > Recharge credit or Reset credit. For a group, right-click the group in the left panel and select the action.
Enter the amount and confirm the action. Recharge credit adds that amount to each selected user’s balance; for example, entering -100 reduces each balance by 100. Reset credit sets each selected user’s balance to the amount entered.
Recharge Credit from a CSV File
-
Go to MyQ > Users or MyQ > Credit Statement.
-
Click Tools > Bulk credit recharge.
-
Select the CSV file and click OK.
Each nonempty row must contain a user name and a recharge amount, separated by the delimiter configured under MyQ > Settings > General > Column delimiter in CSV. Check the result in the Credit column on Users.
Release Blocked Credit
To release blocked credit, go to MyQ > Users, select the user and click Actions > Credit > Release blocked credit.