Basic Information

MyQ Desktop Client for Windows is a software client of the MyQ server. Once installed on the MyQ users Windows workstations, it provides additional MyQ features to the users, such as user identification, communication between the users and the server, accounting, secure printing, alternative printing methods, and monitoring of local printing devices.

It is the result of merging the MyQ Smart Job Manager 8.2 for Windows (SJM) and MyQ Smart Print Services 8.2 (SPS) software clients.

Upgrading from MyQ SJM for Windows/MyQ SPS versions 7.5+ is possible (if the .msi installers were used during their installation), and all their features are still supported.

The maximum recommended number of concurrent MyQ Desktop Clients connected to one MyQ server is 1000.

MyQ Print Server 8.2 Patch 24+, 10.0 patch 8, or 10.1 Beta 2+ is required.

MyQ Central Server 8.2 Patch 19+, 10.0 Patch 4+, or 10.1 Beta 3+ is required.

Requirements on the client's workstation

Operating system: Windows 11 (64-bit), Windows 10 (64-bit), Windows 8.1 (64-bit).
Memory: 2GB minimal requirement for Windows (64 bit), client consumes 256 MB dependent on the print job load.
Hard disk: 250 MB for installation, with additional requirements in cases where jobs are spooled.
Microsoft .NET Framework is installed during installation.
Visual C++ Redistributable 2015-2022 is installed during the client installation.
To make sure that MyQ Desktop Client works properly, deselect the Keep printed documents option, and the Enable advanced printing features option on the Advanced tab of the print driver. They are used for sending jobs to MyQ.

Certificate requirements

A trusted SSL certificate can be optionally installed on the client PC, and on the MyQ Print Server.

To create a certificate on the MyQ web administrator interface:

Go to MyQ, Settings, Network.
In the Communication Security section, select the Built-in Certificate Authority mode.
In Server alternative names add the MyQ Print server’s IP Address, and then click Save.
Click Generate new Server certificate, and then click Save.
Once your changes are saved, click Export CA Certificate.
Copy and paste the exported certificate to the client PC, where MyQ Desktop Client will be installed.
Double click on the certificate to install it.
Click Install Certificate.
Set Store Location to Local Machine.
Place all the certificates in the following store: Trusted Root Certification Authorities.
Click Next, and then Finish.
Install MyQ Desktop Client using the MyQ server’s hostname, found in MyQ, Settings, Network, General.

Check MyQ DDI for information needed to set up the MyQ Desktop Driver Installer, which is a very useful automatic tool that enables bulk installation and configuration of MyQ printer drivers on local computers.

Limitations

Client spooling and local print monitoring - Only a secure https port (default 8090) supports these features.
Client spooling to Pull Print queue - This setting works for Kyocera only with the embedded version and not with the embedded lite one.

Change user when the MyQ Desktop Client Service is running

It can happen that MyQ does not receive print jobs if the MyQ Desktop Client Windows service runs under another user. To change the user:

In Task Manager, Services, right-click SmartPrintServices and select Open Services. The Services window opens.
Right-click MyQ Desktop Client, and click Stop.
Click Properties. The MyQ Desktop Client Properties window opens.
Click Log on. You can change the user in this tab. The user will get temporary admin rights.
Click Browse to search and select another user, and then click OK.
Click OK in the MyQ Desktop Client Properties window.
Log in as the user you set to run the MyQ Desktop Client service.
Run the Command Prompt window as an administrator.
Change the path to C:\Program Files\MyQ\Desktop Client\Service.
Run SmartPrintServices.exe encode.
Start the SmartPrintServices service by following steps 1 and 2, but click Start instead.
Remove the admin rights from the changed user.