Skip to main content
Skip table of contents

Printer selection as fallback

If you want to print and the server is offline, and you have selected the Show popup to select fallback printer from the list of last used devices as the Fallback Printing option, a pop-up with a list of printers to choose from is displayed:

Fallback printers list

Select a printer from the list, and click Print. The job is printed and the following message is displayed, after which the job is deleted.

The job was printed at the fallback printer message

In case the job cannot be printed at the selected fallback printer, the following message is displayed:

Printing to the fallback printer failed message
  • Click Try again to return to the fallback printers list, to try another printer.

  • Click Cancel to delete the job, and click Yes to confirm the job deletion.

Job deletion confirmation pop-up

The displayed printers can be found in the printers.csv file, stored in the C:\ProgramData\SPS\Users\ [username] folder on the user's computer. The printers in this file are updated when the MyQ Desktop Client starts, the user logs in to their computer, the PC changes IP address, and once per day when the user is logged in.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.