If you encounter problems during setup or operation, use the following table to identify common causes.
|
Problem |
What to check |
|---|---|
|
Cannot access the Scan Review web interface |
Verify that the MyQ Scan Review service is running, the correct port is configured, and Windows Firewall allows incoming connections. |
|
Cannot sign in with MyQ |
Verify the MyQ server URL, OAuth redirect URL, and that the required certificates are trusted. |
|
MyQ cannot send scanned documents to Scan Review |
Verify that the connector URL is correct and that the MyQ server can reach the Scan Review server on the configured port. |
|
PDF signing is unavailable |
Verify that the signing certificate is installed in the Local Computer > Personal ( |
|
Approved documents are not delivered |
Verify the configured document destination, check the hot folder or SFTP connection settings, and review the Scan Review logs for errors. |
|
Configuration changes do not take effect |
Restart the |
Scan Review writes log files to the logs folder in the Scan Review data directory. By default, log files are rotated daily, and the 14 most recent log files are retained.