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Adding licenses

You can add new licenses either on the Home screen during the initial setup of MyQ, or anytime on the License settings tab.

After activation, the license is linked with the hardware configuration of the server where MyQ is installed. If the configuration changes (for example after you reinstall MyQ on a different server or after you change any of the hardware components of the server), the license becomes invalid and you have to reactivate it within seven days.

The total number of devices allowed to be activated at the same time is equal to the number allowed by your purchased licenses (For example: a license allowing ten printing devices + a license allowing one printing device + a license allowing five printing devices = sixteen printing devices allowed to be activated).

Non-MFPs printers are automatically assigned with an Embedded lite license (2x non-MFPs printers = 0,5 EMB lite + 0,5 EMB lite = 1xEMB license).

Having licenses for 40 printing devices automatically allows an unlimited number of printing devices to be activated at the same time on the server. This does not apply to embedded terminal licenses.

Adding licenses on the Home screen

The first time you set up the MyQ system, you can add new licenses on the Home screen, in the Enter license section, under the Quick Setup Guide.

Adding licenses on the License settings tab

On the License settings tab, you are asked to enter the following information about your installation:

License settings tab

  • Company - Your company’s name

  • Person - Your full name (e.g. the MyQ administrator’s name)

  • Address - The company’s address

  • Country - Select the country from the drop-down

  • Email - Your email address

  • Phone - Your phone number (optional)

Then, add your Installation key in the Enter the installation key field and click Save, and then Activate.

  • If you are connected to the internet and you have used an Installation key, your licenses are now added and activated.

  • If you have used license keys, your licenses are added but need to be activated. Follow the activation steps below.

  • If you want to manually activate your licenses, see the steps below.

  • If you haven’t purchased any license or installation keys yet, you can register in the MyQ Community portal and request for the free MyQ SMART license.

You can see the newly added licenses on the License settings tab, under License.

If you are using a subscription license, you can see when the subscription is expiring or when it is going to be automatically prolonged:

License status

10 days before the expiration, a banner message appears on the interface, reminding you to prolong your subscription:

"Your subscription is about to expire soon, all services will stop in 10 day(s). Please prolong your subscription”

If you don’t prolong it on time, your licenses will expire and MyQ will stop working. The following banner message is displayed: "MyQ is not running: There is an issue with your license. Check details on the ‘Settings > License’ page."

License expired, MyQ is not running message

If the MyQ server cannot connect to the License server:

  • After the first unsuccessful connection, the MyQ server starts displaying the alert banner "MyQ server cannot connect to License server, subscription cannot be prolonged and all services will stop in X days. Check internet connection and try to connect manually". X = number of days until the expiration + 10.

  • If the MyQ server can't connect to the License server for 10 subsequent days after the subscription has expired, the MyQ server will stop working and display the alert banner "Server stopped working, because it cannot reach License server to update the subscription. Check internet connection and try to connect manually.”


If you have more than one Embedded licenses and you are using them, for example, as 3 Embedded lite licenses, the status bar in your Licenses overview will show that you are using one Embedded license, since the number is rounded down.

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