Credit

With the credit accounting feature activated, you can copy, print, and scan only if you have enough credit on your account in MyQ.

Check Your Credit

Your Credit in the MyQ Web UI

You can view your credit in either of two displays, from either the Credit widget or the Credit Statement.

1. Click on the Credit widget. If you cannot see the Credit widget on your Home Dashboard, you can add it using the guide here. The Account balance is displayed, and you also have a Recharge credit… option.

2. To open the Credit Statement tab one of two ways:

   1. Clicking Credit Statement on the Credit widget.

      

   2. Clicking on the MyQ menu and selecting Credit Statement.

      

      The Credit Statement displays.

      

3. On the left side, you can set a specific Date, select a specific Payment Provider, and click Search, to search for specific credit transactions. In the search results, you can view the following details about the credit transaction:

   • ID

   • Date

   • Type

   • Credit balance

   • Value

   • Payment provider

Your Credit in MyQ Desktop Client

If credit accounting is enabled on the MyQ server and applied to you, then you can also see the current state of your credit.

Your Credit in MyQ Mobile Application

You can see your credit in the Account balance section on the Home screen.

Recharge Your Credit

Based on the setup and properties of the printing environment, a variety of recharge methods may be employed:

In the MyQ Web UI

1. To recharge your credit, go to the Credit widget and click Recharge credit…

   

2. Select the payment provider and enter the amount, then click Recharge credit.

   

On the Terminal

1. To recharge your credit on the terminal, after tapping the Recharge credit action, the Recharge Credit screen opens, and you can enter the recharge code from your voucher.

   
   

2. Tap the Coins in the upper-right corner of the screen, to view the prices of different configurations of a printed page.

   

In the Mobile Application

1. To recharge your credit in the MyQ Mobile Application using credit vouchers, in the Account balance section, tap RECHARGE and choose from these options:

   1. Recharge using an E-Payment. Enter the amount to recharge and select a payment provider. All payment providers enabled in your MyQ instance are available. You will be redirected to a new page to complete the payment.

      

   2. Recharge using a voucher. Enter the voucher code provided by your organization and click OK.