MyQ performs registered checks which can return error messages with their level of severity and they can be viewed in the system health check. The errors concern database health, disk space availability, PIN length settings, time zone configuration, etc.
Every error message is logged in the MyQ main log.
When the error message has a Critical severity, the related MyQ service is stopped and the administrator gets an email notification about it.
To access the system health check overview, log in as admin to MyQ and go to MyQ, System health check, or click on the system health check icon on the top-right side of the window.
Set your search criteria in the left pane.
You can search for errors on a specific Date by clicking the calendar icon. If you want to set a wider range search, click the arrow to choose a date:
Select a Severity from the drop down list.
Click Search. The search result is shown in the right pane.
Click Run to trigger the System health check Task schedule to perform a check with these date and severity settings.
Error codes and their severity are listed in the table below.
Main database health is not good; multiple messages can appear in the log
Log database health is not good; multiple messages can appear in the log
PIN length needs to be increased; see Generating PIN
Disk space is on warning level; see Disk space checker
Disk space is on critical level; see Disk space checker
Time zones misconfiguration; see Time zone
Queue(s) has an error
Obsolete terminal version
MyQ Server is not responding to HTTP requests. HTTP Server or HTTP router will be restarted
MyQ Server is not responding to HTTP requests in a reasonable time
Terminal package(s) does not respond to health check request
At least one service is not running
The logon account of at least one service doesn't match the configured account
Database password is default
Administrator password is default