Extending Software Assurance Licenses

You can extend the support period by assigning a support license to the particular main license. This can be done at any time, even before your current support period expires. In this case, the service is extended from the last day of validity of the current support.

You can order to prolong your support on the MyQ X Partner portal. Once your order is approved, go to the MyQ Web Administrator interface, in MyQ, Settings, License and click the Update from License Server button to update your prolonged Software Assurance license. If the new date is not displayed, refresh the web page.

Manual activation

1. Once your additional licenses order is approved, go to the MyQ Web Administrator interface, in MyQ, Settings, License and click the Update from License Server button. Since there is no network, you will be prompted to Download the activation request file.

2. After you download the file, go to the MyQ X Partner portal, under your Project, in the Installations tab. Click Offline activation.

3. In the pop-up window, upload the offlineActivation.zip file you downloaded from the MyQ Web Administrator interface and click OK. The activation response file is then automatically downloaded.

4. Go back to the MyQ Web Administrator interface, upload the activation response file and click Activate. Your additional licenses are added and activated.