In the case that incorrect SSL certificates are used, the “Logging in failed - Invalid SSL certificate - Secure connection to server refused” message is displayed after a login attempt.
Once you change the certificate on the server, a force remote configuration is required. After the force reconfiguration, a device reboot might also be required.
For proper behavior, it is important to configure time settings (time zone, and date and time settings) of the device to the same values as the server.
Matching Server Address in Configuration Profile and Certificates
Depending on the MyQ server address specified in the Configuration Profile of the device, adjustments may be needed to the device certificate.
If the Configuration profile uses IP address rather than Hostname, and Allow unsecure communication is disabled in MyQ Easy Config, the IP address of the server must be added as a Server alternative name in Network > Certificates when generating a certificate for the device.
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In the MyQ web administrator interface, go to Settings > Network > Certificates.
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In the Server alternative names field, enter the IP address of the server and click Generate new Server Certificate.
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Once the certificate is generated, the following message is displayed “Certificates were changed. Click Save to preserve the changes.” Click the Save button.
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After the changes are saved, a force configuration, printer re-activation, and a device reboot are required in order to apply the updated certificate.