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Canceling Stuck Jobs

If a job gets stuck due to an error on the printing device, the user can still log off. The stuck job will prevent another user from logging in and will automatically finish after the error is removed. However, this may lead to security issues.

If the Keep printing after logging out setting on the Printers & Terminals settings tab is disabled, all jobs will be canceled after logging out.

There are three ways to cancel stuck jobs:

  1. Canceling the jobs via the Job Status button.

  2. Canceling the jobs as the user who started the printing via the native Canon Status Monitor.

  3. Canceling the jobs as the administrator via the native Canon Status Monitor.

Canceling the jobs via the Job Status button

It is possible to cancel all running jobs on the Job Status screen. Getting to the Job Status screen is possible from the Login Screen of from the Top Menu, using the Job Status button.

Job Status button on the login screen

Job Status button on the Login screen

Job Status button on the top menu

Job Status button on the Top Menu

You can see how many jobs are active next to the Job Status button.

Active jobs number in the job status button

On the Job Status screen there is the list of active jobs with the type of operation, job owner, and the status of the job. Jobs in error state are marked red. Select the jobs you want to cancel and tap the trashcan button.

Job status jobs list

Canceling the jobs as the user who started the printing via the native Canon Status Monitor

To cancel stuck jobs as a user:

  • Log in to the terminal.

  • Tap the Unlock Panel terminal action.

  • Tap Status Monitor.

    Status Monitor
  • Select the stuck job and tap Cancel.

    Canceling a stuck job
  • In the pop-up, tap YES. The stuck job is canceled.

    Confirmation pop up

It is not possible to cancel any in-progress jobs from other users.

Jobs from other users

Canceling the jobs as the administrator via the native Canon Status Monitor

To cancel stuck jobs as an administrator:

  • Log in to the terminal as an Administrator (tap the MyQ logo (or custom logo) and enter the Admin PIN (1087 by default)).

    Admin login screen on the terminal
  • Tap Admin Login to unlock the device‚Äôs panel.

    Admin Login on the Admin Menu
  • Tap Status Monitor.

    Selecting status monitor
  • Select the stuck job and tap Cancel.

    Canceling a stuck job
  • In the pop-up, tap YES. The stuck job is canceled.

    Confirmation pop up


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