Canceling Stuck Jobs
If a job gets stuck due to an error on the printing device, the user can still log off. The stuck job will prevent another user from logging in and will automatically finish after the error is removed. However, this may lead to security issues.
If the Keep printing after logging out setting on the Printers & Terminals settings tab is disabled, all jobs will be canceled after logging out.
There are three ways to cancel stuck jobs:
Canceling the jobs via the Job Status button.
Canceling the jobs as the user who started the printing via the native Canon Status Monitor.
Canceling the jobs as the administrator via the native Canon Status Monitor.
Canceling the jobs via the Job Status button
It is possible to cancel all running jobs on the Job Status screen. Getting to the Job Status screen is possible from the Login Screen of from the Top Menu, using the Job Status button.
Job Status button on the Login screen
Job Status button on the Top Menu
You can see how many jobs are active next to the Job Status button.
On the Job Status screen there is the list of active jobs with the type of operation, job owner, and the status of the job. Jobs in error state are marked red. Select the jobs you want to cancel and tap the trashcan button.
Canceling the jobs as the user who started the printing via the native Canon Status Monitor
To cancel stuck jobs as a user:
Log in to the terminal.
Tap the Unlock Panel terminal action.
Tap Status Monitor.
Select the stuck job and tap Cancel.
In the pop-up, tap YES. The stuck job is canceled.
It is not possible to cancel any in-progress jobs from other users.
Canceling the jobs as the administrator via the native Canon Status Monitor
To cancel stuck jobs as an administrator:
Log in to the terminal as an Administrator (tap the MyQ logo (or custom logo) and enter the Admin PIN (1087 by default)).
Tap Admin Login to unlock the device’s panel.
Tap Status Monitor.
Select the stuck job and tap Cancel.
In the pop-up, tap YES. The stuck job is canceled.
