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Generating PIN

On the User authentication settings tab, under PIN, you can select multiple options concerning PIN generation.

User Authentication settings - PIN

User can change PIN

With this option selected, the users can generate a new PIN on their account on the MyQ Web User interface, by clicking Generate PIN on the Home screen of their user account.

Minimal PIN length

This option determines the mandatory minimum PIN length. The number can be set between 4 and 16.
If the administrator creates the PIN manually, it cannot be shorter than the value set in this field. If the PIN is generated by the system, it cannot be shorter than the value in this field, and also cannot be shorter than the minimal value enforced by the number of users, described below.

The required minimal PIN length that depends on the number of MyQ users is:

  • < 1000 — 4-digit pin is required

  • 1000 - 10 000 — 5-digit pin is required

  • 10 000 - 100 000 — 6-digit pin is required

The required minimal length lowers the chance of randomly guessing the PIN. Also, trivial PINs, such as 1111 or 22222, are excluded from the automatic PIN generation process.

If the administrator increases the Minimal PIN length value, a pop-up will prompt them to generate new PINs for all the active users. If the administrator chooses to generate new PINs, the old PINs will be deleted and new PINs will be automatically sent via email to all the active users. Otherwise, the old, potentially shorter PINs will be kept.

Generate PIN pop-up

Generate PIN for users created in synchronization or manual input

With this option selected:

  • A new PIN is generated for new, manually created users.

    • A manually created user without an email address will not receive the new PIN via email.

  • During User synchronization, a new PIN is generated for every user that does not already have a PIN.

    • PINs are generated only for users with an email address. Users without an email address are skipped.

Send new PIN via email

With this option selected, users are sent an email informing them about the new PIN every time a new PIN is generated.

This is automatically checked if the above option (Generate PIN for users created in synchronization or manual input) is selected.

There are also email templates you can use for informing the users about their new PIN (Email with a new PIN) or for providing them with a reset code in case of a lost/forgotten PIN (Email with the PIN reset code). The templates are editable and the values can be reset to their defaults if needed, by clicking Revert values.

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