System Requirements

You can upgrade from previous versions of MyQ Smart Job Manager and MyQ Desktop Client.

Server Requirements

The maximum recommended number of concurrent Desktop Clients connected to one MyQ server is estimated to 10,000.

MyQ Print Server 10.2 (Patch 3+)
MyQ Central Server 10.2.

Client Requirements

OS
Windows 11 (64-bit, ARM 64-bit) / Windows 10 (64-bit, version 1809 and higher)
Windows Server 2019 and later.
Memory
2GB minimal requirement, client consumes 256 MB dependent on the print job load.
Hard Disk
350 MB for installation, with additional requirements in cases where jobs are spooled or if queue deploy is used.
Microsoft .NET is bundled inside the Desktop Client and does not need to be installed.
The Windows App SDK runtime is bundled inside the Desktop Client and does not need to be installed.
To make sure that Desktop Client works properly, deselect the Keep printed documents option, and the Enable advanced printing features option on the Advanced tab of the print driver. They are used for sending jobs to MyQ.

Built-in IPP Driver is supported only on the following Windows versions:

Windows 10 22H2 and higher.
Windows 11 22H2 and higher.
Windows Server 2022 20348.2849 and higher.

Certificate Management

Before you install Desktop Client, you should install a trusted certificate on the client computer. This will establish a secure connection to the MyQ Server.

It may only be necessary to generate certificates when using Strict security mode, follow the instructions below or use your own preferred method for certificate generation.

To achieve that, export a CA certificate on the MyQ Server.

Export a CA Certificate on the Server

Log in to the MyQ Web Interface as an administrator and go to MyQ, Settings, Network.
In the General section, ensure that the value in This server hostname matches the hostname of the computer running MyQ.
In the Certificates section, click Export CA Certificate.
Save the exported certificate to the client computer where Desktop Client will be installed.

If you're using an IP address or a hostname alias to access the server, make sure those values are included in the Server Alternative Names field under the Certificates section.

Install the Certificate on Windows

Double-click on the certificate .crt file and click Install Certificate.
Set Store Location to Local Machine.
Place all the certificates in the following store: Trusted Root Certification Authorities.
Click Next and then Finish.

You are now ready to move on to the Desktop Client installation, described in Install and Configure.

Upgrading the Client

You can simply run the installer, and it will perform the upgrade automatically if an older version of the client is detected on the system.

Troubleshooting

The logs can either be accessed via the action menu or can be found in the following locations:

C:\ProgramData\MyQ\Desktop Client\Logs

C:\Users\[Windows User]\AppData\Local\MyQ\Desktop Client\Logs