Printer Discovery & Device Configuration

This document should act as a prerequisite checklist for you as an administrator connecting new devices to be managed by MyQ X. A few steps should be completed before you can successfully run the Printer Discovery tool or add new devices manually.

Prepare your Devices

Before you start activating devices in MyQ, some prerequisites need to be completed, particularly with regards to the network.

The initial configuration of the device must be finished, the device should be initiated and idle.
Devices must be connected to the network and discoverable from the server where MyQ is running.
If you are dynamically assigning IP addresses from DHCP, configure appropriate hostnames, and when adding devices into MyQ manually or starting a lookup with the Printer Discovery, select the Hostname to be used in the Configuration profile’s Network section.
If you want to make some configuration changes directly in the device, and you will be installing an Embedded Terminal, keep in mind that the remote installation may later overwrite some device settings.

Adding Devices

If the requirements above were met, you are ready to start adding devices in MyQ. You can do so in the following ways:

Printer Discovery: A unique and time-effective method of adding all or selected online devices at once. MyQ will try to discover devices on your network and let you automatically add them so that they can be managed from one centralized location, the MyQ Web Interface.
Manually: You can add, manage most of the device’s settings, and remove devices manually.

Activating Devices

Unless it was automatically activated during printer discovery, a newly added device is not active in MyQ and some of its data is not displayed (its serial number, type, counters, etc.). The next step is to activate the device. Although there is no limit to the number of printing devices you can add to the MyQ system, you cannot activate more printing devices than your license allows.

To activate selected printers:

After selecting the printers, right-click and click Set configuration profile. A pop-up window with the same name opens.
Select a profile from the drop-down and click OK.
With your selection still intact, right-click once more and select Activate.

SNMP Profiles

By default, the SNMP v1 protocol is used for communication with printing devices in the MyQ system. Instead, you can use the more recent SNMP v2c protocol or the SNMP v3 protocol, which significantly increases the communication security with a printing device.

Multiple SNMP profiles can be created in MyQ, and each printing device can be assigned one of the profiles. This way, you can have one profile for all printing devices with a particular SNMP configuration.

A full guide on adding and editing SNMP profiles can be found here.

Valid License

You need to include a valid license with the number of Embedded Terminals you can install. Some of MyQ X’s functionality can be licensed as a 1/2 of the Embedded Terminal license, e.g. Kyocera Lite Embedded Terminal.

Devices not running Embedded Terminal can be added and managed in MyQ X for free without a license.

Embedded Terminal, Server, and other updates require a valid Software Assurance.

Consult your Service Provider or Reseller for additional information regarding MyQ X licensing.

If the license is not valid or Software Assurance has expired, activation of devices with the Embedded Terminal will fail with the message “There is no free terminal license on the server”.

General Device Configuration

Before you start installing the MyQ embedded application, make sure that:

There is no previous installation of MyQ on the device and no leftover MyQ applications.
Strongly consider performing a device reset or resetting the web control panel settings to factory defaults.
Ensure security settings on devices are in line with your server’s settings, especially support for TLS protocols, In MyQ 10.2, the default minimum required is TLS 1.2 (TLS version can be downgraded via config.ini special configuration, however, this is not recommended).

Vendor Specific Configuration

At this point, refer back to the specific Embedded Terminal documentation for the vendor you are installing. In these installation guides, you will go through the necessary steps to successfully prepare additional device configurations to start the installation.

The installation process varies among vendors. While the majority of the setup is automated by MyQ during the remote installation and setup steps, some manual changes of settings may be needed.

These changes usually consist of:

Configuring authentication settings.
Enabling some functionality of the device’s built-in platform.
Installation of the security certificate (if not done automatically by MyQ or when manual certificate management was selected in the MyQ Network settings).
Configuration that allows MyQ to become the primary login screen of the device.
Settings related to accounting.