Update and Uninstallation

Updating the terminal

Updating terminals is identical to installing new terminals. You need to delete the old package and install the newer installation package (*.pkg). The older version of the MyQ Embedded terminal is automatically updated and all its settings are kept.

To update the Embedded terminal:

Open the Printers settings tab (MyQ, Settings, Printers)
On the tab under Terminal packages, Delete the old Embedded terminal package and Add the new one.
Open the Printers main tab (MyQ, Printers).
Re-activate all the devices.

To upgrade from version 6.2.0, you need to change two settings from the previous setup on the printing device's Web UI:

Properties > Login/Permissions/Accounting > Accounting Methods > Validation Policies / Print Job Exceptions: set Enablement to Disable.
Properties > Login/Permissions/Accounting > Accounting Methods > Accounting Workflow : set Print Jobs to Pre- Authorization and Capture Usage.

To upgrade from versions older than 6.2.0, reset the printing device to its factory default state, and then do the full installation of the new version.

If you have MyQ Server 8.2 patch 6 or higher, updating the terminal is done on the MyQ web administrator interface, check Terminal packages in the MyQ Print Server guide for further details.

Uninstalling the terminal

MyQ embedded terminals can be uninstalled on the MyQ Web Administrator interface or by forcing a factory reset on the printing device. In the first case, even if the terminal is uninstalled, all of the device settings can be preserved for future use, whereas after a device reset, all the settings are lost and the device returns to its default factory state.

To remotely uninstall an embedded terminal from the MyQ Web administrator interface, follow the steps below. Before the uninstallation, make sure that the Xerox installation package is uploaded on the server and the Xerox service is running. For this option to work, however, it is required to set printer credentials to the printer properties in MyQ or to the configuration profile during the remote installation. It isn’t possible to uninstall the Xerox embedded terminal without the credentials.

Go to MyQ, Settings, Configuration Profiles. Choose the profile and click Edit (or double-click, or right click and Edit). The properties panel opens on the right side. In the Terminal tab, change the Terminal type to None. Click Save.

For Xerox EIP 3.0 and lower, it is also necessary to manually disable the login methods on the device web user interface.