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About MyQ 10.1

MyQ is an award-winning solution designed to effectively manage and optimize your print environment and streamline its processes. Depending on its implementation in your work environment, it can provide a wide variety of features such as scanning to multiple cloud destinations, job preview, etc.

You can access the options and features of the MyQ system on the MyQ Web Interface, after you log in to a printing device with a MyQ Embedded terminal, MyQ Desktop Client or using your mobile phone. Although they share some of the job management and account administration options, these access points play different roles in MyQ.

This guide walks you through all the options and explains the available MyQ features.

Printing Methods

Depending on the setup of your MyQ administrator, there are multiple methods of printing, from several devices, with varying printing options.

  • Direct printing - This is the most basic method and works in the same way as common printing, where the job is sent directly to a selected printing device.

  • Pull Print printing - With this method, you can send a print job to be held on the MyQ server for as long as you need and select from a number of printing devices where it can be printed. To print the job, you just need to authenticate yourself on the printing device terminal. After the authentication, the job is either immediately printed or displayed on the terminal touch panel, where you can manage it. Depending on the type and settings of the terminal, you might have either one, or both of these options. To use this method, an embedded terminal or a hardware terminal is required.

  • Delegated printing - The delegated printing feature is an extension of the pull print printing method that allows you to share your print jobs with a specified group of other users. These users can release the jobs on an embedded terminal in the same way they would release their own jobs.

  • Printing from email - If this option is enabled by your administrator, you can print a document by attaching it to an email and sending it to a special email account dedicated to printing. Jobs sent via email are limited to 500MB per email message, all attachments included. In addition, you can change the print job parameters by adding keywords to the email subject. You can choose from the following keywords: #color (color print), #mono (monochrome print), #duplex (print on both sides of a page), #simplex (print on one side of a page), #ecoon (toner-save print mode on), #ecooff (toner-save print mode off). They can be used as any part of the subject and do not have to be separated. For example, an email with the subject MyPrintJob #mono#duplex will force the job to be printed in monochrome and duplex.

  • Printing from the MyQ web user interface - If this option in enabled by your administrator, you can upload and print files directly in the MyQ web user interface.

  • Printing from your mobile phone - You can print from your mobile phone using the MyQ X Mobile Client, the MyQ Mobile Printing Application, or via AirPrint and Mopria.


MyQ uses specific terminology to describe features of the print environment you might not be familiar with, some of the most frequently used terms are:

  • MyQ Web Interface - the online portal you can use to manage your MyQ account, you can use it to identify devices you can print to, manage print jobs, control your connected storages, generate reports, and check the state of your credit or quotas.

  • Embedded terminal - the interface installed on the panel of your printing devices. Fundamentally, this is the screen you interact with when carrying out printing operations on the machine itself (as opposed to via the Web interface, or our mobile app).

  • Terminal actions - processes that can be initiated on the embedded terminal, these are normally set up by your administrator, and can include functions such as Easy print, or scanning directly to a pre-defined storage.

  • Mobile client - this is the name of our mobile app, which allows you to print and manage your MyQ account from your mobile phone.

  • Queues - before printing a document, it must be assigned to a queue, which queue a document is assigned to will alter the printing workflow, for example, some queues might only print black and white documents, or require you to confirm your identity on the embedded terminal before documents will print.

  • Jobs - in printing terminology, jobs simply refer to documents that are pending to print.

  • Events - printer issues which are reported by MyQ, these include events such as paper jams or low toner levels.

  • Credit - your administrator may have set up credit for your organizations MyQ account, credit is used when printing and scanning, and can be topped-up in various ways depending on your set up.

  • Quota - your administrator may have set up quotas for your organizations MyQ account, quotas define how much you, or a group of users you are in, can print and scan during a defined period.

  • Projects - your administrator may have set up projects for your organization, when printing or scanning, you can select the appropriate project to charge the cost to. Projects may be used to, for example, account all of the printing done while working for individual clients.

The guide is also available in PDF.

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