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Offline Login

This feature is currently only supported on Kyocera and Ricoh terminals.

For MyQ to operate properly, a 100% reliable network connection is necessary. Connection problems can lead to serious issues; for example, users may not be able to start their user sessions on the printing devices and perform any copy, print or scan actions. The Offline Login feature prevents such situations. User information, including credentials, are cached at the device and if the server is unavailable, cached data are used for user authentication. Users can then log in and perform all the actions that do not require network access to the MyQ server.

When combined with Client or Device Spooling, the offline login feature offers a robust backup plan for server outages.

Offline Login setup

Go to MyQ, Settings, Printers & Terminals on the MyQ Web administrator interface. In the Offline Login section, you can enable the feature and change its settings:

Offline Login settings

  • Enabled: Click to enable or disable the feature.

  • Cache user credentials for ___ hours: The device remembers the credentials for the set time period (in hours); after the period ends, users cannot log in the offline mode anymore.

  • User Synchronization: Opens the Offline Login - User Synchronization properties panel. On the panel, you can enable the user synchronization, set the update interval (in hours), and manage printing devices and users you want to synchronize.

    User Synchronization with offline login

You can synchronize max. 100 users to one printing device. If a group contains more users, only the first 100 users will be synchronized with the printing device.

It is possible to store 3 ID Cards and 3 PINs per user via User Synchronization. A user's credentials (ID Card or PIN) are also stored on the device if there was an active user session while the server was still online.

If after you change the settings the Apply new settings dialog box appears, keep the Reset all terminals option selected and click OK. The settings are then distributed to all connected terminals.

Offline Login

In case the connection to the MyQ server is lost, users can log in via their PIN or ID card in offline mode.


  • The PIN or ID Card login methods are the only ones supported. This can be set in the printers' configuration profile.

  • The connection needs to be secure.

Offline Login Limitations

  • Credit is not supported

  • Quota is not supported;

  • Projects - print jobs are set to the Without Project option

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