Fallback Printing

With MyQ Desktop Client installed and running on the end user's workstation, you can set a backup printing device to be used for printing when the connection to the MyQ Server is lost. The Fallback printing feature serves as an important backup tool in case of a server outage. After the connection to the server is re-established, the job is automatically accounted.

Fallback printing means that when a job cannot be spooled to MyQ, the job is spooled to a specified network printer.

The compatibility of fallback printing is vendor and device dependent. Some devices may reject print jobs from outside their accounting server or the application operating the device. In some cases, devices may have the option to accept unauthorized jobs or jobs from unknown sources. Make sure this option is enabled on devices you plan to use as fallback. Always test your setup before you roll out fallback printing into production. Ask your MyQ provider for details and support.

Enable Fallback Printing

Fallback printing can be enabled or disabled in any given MDC Configuration Profile in the MyQ Web Interface.

In the web interface, navigate to MyQ, Settings, MyQ Desktop Client and select the configuration profile for which you want to enable fallback printing.
Open the Printing tab of the configuration profile and expand and enable Fallback Printing.
Specify the Printers or group which should be used for fallback, and set the Release conditions, you can choose to Always release the job or Only if the user has enough credit/quota.
Specify the Device port values for Protocol, Port, and Queue, that should be used during fallback printing.

Printing Using Fallback

When a user attempts to print a file, but the server is offline, in cases where they’re configuration profile allows fallback printing, there are two possible outcomes:

If the user has only used one printer in the past, and fallback is enabled there, the job will print automatically on that printer, and the user receives a notification.
If the user has used multiple devices and more than one is available for fallback printing, they will be prompted to choose the fallback printer they wish to use.

Kyocera Specific Limitations

The following apply when fallback printing on a Kyocera device:

Fallback printing to Device Spooling ports is recommended.
Fallback printing to a port other than a Device Spooling port is supported, but may cause print jobs to be accounted twice.
If KX Driver Net Manager is being used as an integration with the Desktop Client, only Device Spooling ports are supported for fallback printing. Attempting to use other ports will cause authentication errors.