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The proper function of the MyQ Sharp Luna embedded terminal depends on the below:

  • .NET 4.7.2 or newer, or .netcore 2.1 needs to be installed on the MyQ Print server.

  • The administrator's password has to be set on the printing device.

  • The IP or Hostname of the printing device has to be valid.

  • The correct time and date must be set on the printing device to avoid issues with the Scan to Me functionality.

  • MyQ Sharp Luna Embedded terminal 8.1 is supported on MyQ Print Server 8.2 patch 40+, 10.1 patch 6+ and 10.2 RC4+.

While it is possible to install and use other applications (such as Cloud Connector) on your device alongside MyQ, MyQ must be installed first to prevent issues during remote installation.

The easiest way to install the MyQ Sharp Luna Embedded terminal is via remote installation from the MyQ Web administrator interface. This method is very simple, and it is preferable, especially when you need to install the terminal on a large number of printing devices, since you can install multiple devices in a batch.

You do this by creating separate printer discoveries and adding a configuration profile to any one of them. At the same time, you can assign the discovered printers to a group and/or queue. Another possibility is to create a remote installation for just one printer and place it in a direct queue.

Before the installation, make sure that the server hostname/IP address in MyQ, Settings, Network is correct. If it’s not, which could happen after a license update or upgrade, the remote setup will fail.

MyQ server hostname error


Remote installation via Printer Discovery

  1. Follow the instructions in the MyQ Print Server guide to create and configure a Printer Discovery.

  2. Then, create a configuration profile to attach to your Printer Discovery.

  3. The Sharp Luna section is displayed when the Sharp Luna terminal package is installed on the MyQ server. Applying the changes in the Sharp Luna section on the terminal requires a force remote configuration of the device.

    • It is possible to change the Terminal screen displayed after login. The available options are Top menu and My Jobs.

      Sharp Luna section in the configuration profile
    • If the Top menu option is set, the Top menu is displayed after login.

    • If the My Jobs option is set, My Jobs is immediately opened after login if at least 1 job is available in the Ready tab in My Jobs. If there are no jobs in My Jobs, the Top menu is displayed.


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