Depending on the device model, Accounting methods may not be correctly configured during the remote setup. In case of issues, check the below settings in the device Web UI:

For Xerox EIP 3.5:

In the device Web UI, go to Properties > Login/Permissions/Accounting > Accounting methods.

  • Make sure that the Method is set to Network Accounting. If not, change it and click Save.

    Accounting methods settings on the EIP 3.5 web UI
  • Under Accounting Workflow, make sure that Copy jobs, Print jobs, Scan jobs, and Email jobs are set to Pre-Authorization and Capture Usage. If not, change them and click Save.

    Accounting workflow settings on the EIP 3.5 web UI
  • Under Job Limits Server, type the Server URL in the following format:
    https://myqServerIpAddress:port/soap/job-limits
    Replace myqServerIpAddress and port with the real values that correspond to the MyQ server IP address and the Terminal Package port.

    Job Limits server settings on the EIP 3.5 web UI
  • Under User Accounting Prompts, make sure that the Display Prompt options for User ID and Account ID are set to No. If not, change them and click Save.

    User Accounting prompts settings on the EIP 3.5 web UI

For Xerox EIP 3.7:

In the device Web UI, go to Permissions > Accounting methods > Network.

  • Under Limits, type the Server URL in the following format:
    https://myqServerIpAddress:port/soap/job-limits
    Replace myqServerIpAddress and port with the real values that correspond to the MyQ server IP address and the Terminal Package port.

  • Under What to limit, make sure that Copies, Prints, Scans, and Emails are enabled. If not, enable them and click OK.

    Limits setting on the EIP 3.7 web UI
  • Under Tracking information, make sure that Ask User ID and Ask Account ID are disabled. If not, disable them and click OK.

    Tracking information settings on the EIP 3.7 web UI

For Xerox EIP 4.0:

In the device Web UI, go to Properties > Login/Permissions/Accounting > Accounting methods.

  • Make sure that the Method is set to Network Accounting. If not, change it and click Save.

    Accounting methods settings on the EIP 4.0 web UI
  • Under Accounting Workflow, make sure that Copy jobs, Print jobs, Scan jobs, and Email jobs are set to Pre-Authorization and Capture Usage. If not, change them and click Save.

    Accounting workflow settings on the EIP 4.0 web UI
  • Under Job Limits Server, type the Server URL in the following format:
    https://myqServerIpAddress:port/soap/job-limits
    Replace myqServerIpAddress and port with the real values that correspond to the MyQ server IP address and the Terminal Package port.

    Job Limits server settings on the EIP 4.0 web UI
  • Under User Accounting Prompts, make sure that the Display Prompt options for User ID and Account ID are set to No. If not, change them and click Save.

    User Accounting prompts settings on the EIP 4.0 web UI

Go to Properties > Connectivity > Setup > SNMP > Edit SNMP v1/v2c Properties.

  • Under SET Community Name and Confirm SET Community Name, type private, and click Save.

    SNMP setting on the device web UI

Sometimes after a device factory reset, this setting is changed, the remote setup is failing, and the device configuration isn’t changed. After setting SNMP here, the remote setup should configure the device correctly.