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Installation

Requirements

The proper function of the MyQ Toshiba embedded terminal depends on the below:

  • .NET 4.7.2 or higher needs to be installed on the MyQ print server.

  • The latest firmware needs to be installed on the printing device.

  • The printing device's IP or Hostname must be valid.

  • The correct time and date must be set on the printing device to avoid issues with the Scan to Me functionality.

  • MyQ Toshiba Embedded terminal 8.2 is supported on MyQ Print server 8.2 and newer.

For information about communication protocols and ports, check the MyQ Print Server guide.

Before installing the terminal, you need to enable a small number of settings on the printing device's panel. Once these settings are enabled, you can continue with the remote installation on the MyQ web administrator interface.

It is strongly recommended to reset the printing device to its default factory state before proceeding with the installation, to ensure that no conflicting settings are in effect. After the reset, make sure that the correct time and date are set in the device.

Enable settings on the printing device's panel

You need to start the printing device in SERVICE MODE (for information about how to access the SERVICE MODE, please see the printing device's manual or ask your Toshiba provider) and access the 08 SETTING MODE to activate the Authentication of MDS system setting, set WS port for scanning, change the screen that is displayed after auto-clear and select an appropriate type of card reader. Each setting is accessed by typing a code.

  1. Open the SERVICE MODE, tap 08 SETTING MODE, and then tap Next in the bottom-right corner of the screen. The 08 SETTING MODE screen opens.

  2. On the screen, tap Classic near the upper-right corner to switch to the classic screen layout with a numeric touchpad, where you can write the codes.

  3. On the device's numeric keypad, type 3640, and then press the Start button. The screen changes to SYSTEM MODE.

  4. Make sure that the value displayed at the upper-left corner of the screen is 1 (if not, type 1), and then tap OK. The screen returns to TEST MODE.

  5. On the device numerical keyboard, type 3760, and then press the Start button. The screen changes to SYSTEM MODE.

  6. Make sure that the value displayed at the upper-left corner of the screen is 50083 (if not, type 50083), and then tap OK. The screen returns to TEST MODE.

  7. On the device numerical keyboard, type 9132, and then press the Start button. The screen changes to SYSTEM MODE.

  8. Change the value displayed at the upper-left corner of screen to 7 for Toshiba SDK 3 and 99 for Toshiba SDK 4 (if not, type 7 or 99), and then tap OK. The screen returns to TEST MODE.

  9. On the device numerical keyboard, type 3500, and then press the Start button. The screen changes to SYSTEM MODE.

  10. Make sure that the value displayed at the upper-left corner of the screen is 90001 for the Elatec TWN3 card reader, and 60001 for Generic keyboard mode readers (if not, type 90001 or 60001), and then tap OK. The screen returns to TEST MODE. Card readers provided by MyQ are supported by Toshiba
    printing devices. For information about card readers purchased from a different provider, contact MyQ support.

  11. Restart the printing device

Remote installation via Printer Discovery

The easiest way to install the MyQ Toshiba Embedded terminal is via remote installation from the MyQ Web administrator interface. This method is very simple and it is preferable, especially when you need to install the terminal on a large number of printing devices, since you can install multiple devices in a batch.

You do this by creating separate printer discoveries and adding a configuration profile to any one of them. At the same time, you can assign the discovered printers to a group and/or queue. Another possibility is to create a remote installation for just one printer and place it in a direct queue.

Before the installation, make sure that the server hostname/IP address in MyQ, Settings, Network is correct. If it’s not, which could happen after a license update or upgrade, the remote setup will fail.

MyQ server hostname error

To remotely install the MyQ Toshiba embedded terminal:

  1. Follow the instructions in the MyQ Print Server guide to create and configure a Printer Discovery.

  2. Then, you should create a configuration profile to attach to your Printer Discovery.

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