Before installing the terminal, you need to enable a small number of settings on the printing device's panel. Once these settings are enabled, you can continue with the remote installation on the MyQ web administrator interface.

It is strongly recommended to reset the printing device to its default factory state before proceeding with the installation, to ensure that no conflicting settings are in effect. After the reset, make sure that the correct time and date are set in the device.

Enable settings on the printing device's panel

You need to start the printing device in SERVICE MODE (for information about how to access the SERVICE MODE, please see the printing device's manual or ask your Toshiba provider) and access the 08 SETTING MODE to activate the Authentication of MDS system setting, set WS port for scanning, change the screen that is displayed after auto-clear and select an appropriate type of card reader. Each setting is accessed by typing a code.

  1. Open the SERVICE MODE, tap 08 SETTING MODE, and then tap Next in the bottom-right corner of the screen. The 08 SETTING MODE screen opens.

  2. On the screen, tap Classic near the upper-right corner to switch to the classic screen layout with a numeric touchpad, where you can write the codes.

  3. On the device's numeric keypad, type 3640, and then press the Start button. The screen changes to SYSTEM MODE.

  4. Make sure that the value displayed at the upper-left corner of the screen is 1 (if not, type 1), and then tap OK. The screen returns to TEST MODE.

  5. On the device numerical keyboard, type 3760, and then press the Start button. The screen changes to SYSTEM MODE.

  6. Make sure that the value displayed at the upper-left corner of the screen is 50083 (if not, type 50083), and then tap OK. The screen returns to TEST MODE.

  7. On the device numerical keyboard, type 9132, and then press the Start button. The screen changes to SYSTEM MODE.

  8. Change the value displayed at the upper-left corner of screen to 7 for Toshiba SDK 3 and 99 for Toshiba SDK 4 (if not, type 7 or 99), and then tap OK. The screen returns to TEST MODE.

  9. On the device numerical keyboard, type 3500, and then press the Start button. The screen changes to SYSTEM MODE.

  10. Make sure that the value displayed at the upper-left corner of the screen is 90001 for the Elatec TWN3 card reader, and 60001 for Generic keyboard mode readers (if not, type 90001 or 60001), and then tap OK. The screen returns to TEST MODE. Card readers provided by MyQ are supported by Toshiba
    printing devices. For information about card readers purchased from a different provider, contact MyQ support.

  11. Restart the printing device

Remote installation via Printer Discovery

The easiest way to install the MyQ Toshiba Embedded terminal is via remote installation from the MyQ Web administrator interface. This method is very simple and it is preferable, especially when you need to install the terminal on a large number of printing devices, since you can install multiple devices in a batch.

You do this by creating separate printer discoveries and adding a configuration profile to any one of them. At the same time, you can assign the discovered printers to a group and/or queue. Another possibility is to create a remote installation for just one printer and place it in a direct queue.

Before the installation, make sure that the server hostname/IP address in MyQ, Settings, Network is correct. If it’s not, which could happen after a license update or upgrade, the remote setup will fail.

MyQ server hostname error

Creating a Printer Discovery

To create a printer discovery in the MyQ Web administrator interface, go to MyQ, Settings, Printer Discovery. The Printer Discovery pane opens. Click Add Discovery. A new Printer Discovery pane opens on the right side of the screen. Fill out the top part of the pane, in the General tab:

Printer Discovery general settings
  • Make sure that printer discovery is Enabled.

  • Type a Description of the printer discovery. This could be the name of a brand, a group, or a combination of printer settings, e.g. Color - Marketing.

  • Select the IP range setting method: Manual or CSV file.

    • You can add multiple IP ranges by clicking +Add.

    • Selecting the CSV file option opens a field box where you can browse for and add your CSV file.

  • Click Exclude and enter an IP address you want to exclude from the discovery. Click +Add to exclude more.

  • Save the printer address as either an IP address, Hostname or FQDN.

  • If Initiated by terminal is checked, when an embedded terminal connects to MyQ and there is no printer with the same IP address, MyQ will execute a Printer Discovery whose IP address range matches the IP address of that terminal.

In the Printers name template section, select whether you want to Set printer name by Name template or CSV.

Printers name template settings

Selecting the CSV option opens a field box where you can browse for and add your CSV file. If you select the Name template option, you can use the following parameters:

Parameter

Description

%model%

Printer model read via SNMP.

%ipByte4%

The last (fourth) part of the printer's IP address.

%sn%

Serial number of the printer read via SNMP.

%id%

MyQ ID of the printer.

%hostname%

Printer hostname learned via a reverse DNS lookup. This is the hostname without the domain part.

%snmpHostname%

Printer hostname read via SNMP.

%FQDN%

Fully Qualified Domain Name of the printer.

In the SNMP section, select the SNMP profile from the drop-down, and set the SNMP timeout in ms (300 by default).

SNMP settings

Once you set up the above, click Save. The newly created printer discovery appears in the printer discovery overview, in the middle of the window.