Compatibility and Specifications
Operating system
MyQ is designed for processing print jobs from any print environment: Windows, DOS, Linux, AS400, SAP, UNIX, and others.
MyQ can be installed on:
Windows Server 2012/2012 R2/2016/2019/2022, with all the latest updates; only 64bit OS is supported.
Windows 8.1/10/11, with all the latest updates; only 64bit OS is supported. Be aware of the connection limit of up to 20 clients.
Microsoft .NET Framework 4.7.2 or higher is required.
For trouble-free running of the system, it is strongly recommended using a Windows Server operating system.
Installation in virtualized environments is supported.
MyQ should not be installed on a Domain Controller.
Devices
In cooperation with manufacturers and distributors, printing devices of the following brands are certified for supported MyQ Embedded terminals:
HP and HP Pro
Kyocera and their OEMs
Ricoh and their OEMs
Sharp
Toshiba
Xerox
Lexmark
Canon
Epson
MyQ also supports other brands with monitoring using SNMP:
Brother
Dell
Konica Minolta
Specifications
Server/PC
4 GB RAM and 4 CPU cores for a server with a low system load.
8 GB RAM and 8 CPU cores in any of the following cases:
Print job spooling via Windows spooler or directly to MyQ print queue
Integrated Firebird database - installed automatically
Activated Job Parser
Activated Credit Accounting
Activated Quota
Activated Job Archiving
High number of Office documents printed via email/web/mobile
Use of MyQ Desktop Client, or
Use of MyQ Smart Job Manager
Use of MyQ Smart Print Services
Watermarks used in queues
Heavy usage of MyQ API
170 users per device (up to 100 000 users total)
Heavy printing
30% active user sessions at once
Embedded terminal installed on all devices
3GB disk, plus additional storage for print/scan jobs, logs, history, backups. The recommended size of the disk is at least 100GB.
A dedicated disk for the MyQ installation is recommended, with at least 100 IOPS
+10 IOPS should be calculated per user session at the same time
For systems with a large number of direct queues, it is strongly recommended using SSD.
Recommended no. of users and groups:
Users: up to 100,000 (30,000 - 60,000 per one synchronizing line). Depends on the length and number of fields for synchronization.
Groups: up to 40,000/10 tree levels (group in group in group). Each user can be in up to 50 groups.
Web browser:
Microsoft Edge 17 or higher (Recommended)
Google Chrome 72 or higher
Opera 12 or higher
Mozilla Firefox 65 or higher
Safari 12 or higher
Internet Explorer is no longer supported
MyQ Desktop Client:
If there are more than 100 client computers using MyQ Desktop Client (or MyQ Smart Job Manager and/or MyQ Smart Print Services), the MyQ Print Server requires 2+ CPU cores just for the MyQ Desktop Client operations. The recommended configuration may vary according to the system load.