Basic Information

MyQ Smart Print Services is a Windows service that needs to be installed on MyQ users workstations to enable several optional features of the MyQ system, such as secure printing, alternative printing methods and monitoring of local printing devices.

Requirements on the client's workstation

• Supported OS: Windows 8+, Windows 10, Windows 11, Windows Server 2012, 2016, 2019.

• A trusted SSL certificate needs to be installed on the client PC and on the MyQ Print Server (since MyQ SPS 8.0+).

• .NET 4.7.2 or higher needs to be installed.

• To make sure that Smart Print Services works properly, deselect the Keep printed documents option on the Advanced tab of the print driver. It is used for sending jobs to MyQ.

  

Certificate requirements

A trusted SSL certificate has to be added on the client PC and on the MyQ Print Server.

To create a certificate on the MyQ web administrator interface:

1. Go to MyQ, Settings, Network.

2. In the Communication Security section, select the Built-in Certificate Authority mode.

3. Click Generate new CA certificate, and then click Save.

4. Once your changes are saved, click Export CA Certificate.

5. Copy and paste the exported certificate to the client PC, where SPS will be installed.

6. Double click on the certificate to install it.

7. Click Install Certificate.

8. Set Store Location to Local Machine.

9. Place all the certificates in the following store: Trusted Root Certification Authorities.

10. Click Next, and then Finish.

11. Install SPS using MyQ server’s hostname, that can be found in MyQ, Settings, Network, General.

Limitations

• Brands - If you try to install a different brand on a computer that already has Smart Print Services, the installation will fail. You must uninstall the brand first, and then install the different brand.

• Printing - The only supported user detection method is Job sender.

• Client spooling and local print monitoring - Only a secure https port (default 8090) supports these features.

• Client spooling to Pull Print queue - This setting works for Kyocera only with the embedded version and not with the embedded lite one.

Change user when SPS is running

It can happen that MyQ does not receive print jobs if SPS runs under another user. To change the user:

1. In Task Manager, Services, right-click SmartPrintServices and select Open Services. The Services window opens.

2. Right-click MyQ Smart Print Services, and click Stop.

3. Click Properties. The MyQ Smart Print Services Properties window opens.

4. Click Log on. You can change the user in this tab. The user will get temporary admin rights.

5. Click Browse to search and select another user, and then click OK.

6. Click OK in the MyQ Smart Print Services Properties window.

7. Log in as the user you set to run the MyQ Smart Print Services service.

8. Run the Command Prompt window as an administrator.

9. Change the path to C:\Program Files\MyQ\Smart Print Services\bin.

10. Run SmartPrintServices.exe encode.

11. Start the SmartPrintServices service by following steps 1 and 2, but click Start instead.

12. Remove the admin rights from the changed user.