You can enable users to scan to email even when the MyQ server is offline. In such cases, users can log in to the terminal in the Offline mode and use the Panel Scan action to scan to emails. The terminal remembers the outgoing SMTP server and sends all emails directly to this server. Scanning to email in the Offline mode is supported by all the models that support embedded terminals.

To enable the feature:

  • On the MyQ web administrator interface, go to MyQ, Settings, Network. Make sure that the connection is secure. If not, change it in the MyQ Easy Config application, in the Settings tab.

  • Under Outgoing SMTP server, set the Security option of the MyQ server to None.

  • On the printing device's Web UI, change the following:

    Settings on the device's web UI
    • The SMTP Server Name has to be set to 127.0.0.1 (localhost).

    • The SMTP Port has to be set to 10025.

    • Use Secure Connection (SSL) has to be set to Off.

  • After the settings are changed, at least one scan needs to be sent from any user account in the online mode. After the scan is sent, the offline scanning feature is activated in MyQ.