Optical Character Recognition is a service that converts scanned documents to a searchable and editable format, such as an MS Word document or a searchable PDF. To provide this functionality, you can either use the MyQ OCR (Optical Character Recognition) server, which can be purchased as a part of the MyQ solution,
or you can employ a third-party application.

For information on how to purchase the MyQ OCR server, please contact the MyQ sales department.

Activation and setup

The OCR feature has to be enabled on the Scanning & OCR settings tab, under OCR.

Enabling OCR

Choose the OCR server type from a Custom OCR server or the MyQ OCR Server.

You can change the folder where the scanned data is sent in the OCR working folder field. It is however, not recommended to change the default folder (C:\ProgramData\MyQ\OCR).

The OCR folder contains two sub-folders: in and out. In the in folder, the scanned documents are stored before being processed. In the out folder, the processed documents are saved by the OCR software and are ready to be sent.

A document sent to be processed by OCR is received with a certain delay, depending on the OCR software speed, and on the size of the document.

Running the OCR software on the same production server as MyQ may affect your system’s performance.