With MyQ Desktop Client installed and running on the end user's workstation, you can select a backup printing device to be used for print when connection to the MyQ server is lost. The Fallback printing feature serves as an important backup tool in case of a server outage. Furthermore, it can be combined with the Device spool and the Offline login features on MyQ embedded terminals to enable
using hold print, pull print and delegated print on the printing device.

For information on how to install and set up MyQ Desktop Client on client's computers, see the MyQ Desktop Client for Windows guide.

For information about support and setup of the Device spool and the Offline login features on a particular MyQ embedded terminal, see the respective MyQ embedded terminal manual.

After the installation, you need to configure the print driver port to send print files to MyQ Desktop Client, which then sends them either to the MyQ server or directly to the printing device, depending on the availability of connection to the MyQ server.

The settings in the Configure Standard TCP/IP Port Monitor dialog box must have the following values:

  • Printer Name or IP Address: (IP address of the localhost in Windows) or localhost

  • Protocol: LPR

  • Queue Name: queue name according to the MyQ server setting (same as if printing to the MyQ server)

  • LPR Byte Counting Enabled: Selected

  • SNMP Status Enabled: Deselected

TCP IP port settings for failover printing