To open the Users main tab on the MyQ Web Interface, go to MyQ, Users.

To reset credit to a specific user:

  1. Select the users, click Actions, and then click Reset credit in the actions drop-down (or select the users, right click one of them, and then click Reset credit on the shortcut menu.) The Reset credit dialog box opens.

    Reset credit to a specified user
  2. In the dialog box, Enter amount of the new credit, and then click Reset credit. The credit is reset to the specified amount.

    Reset credit options

To reset credit to a group of users:

  1. On the panel on the left side of the Users main tab, right-click the group, and then click Reset credit on the shortcut menu. The Reset credit dialog box appears.

    Reset credit to a group
  2. In the dialog box, Enter amount of the new credit, and click Reset credit. The credit is reset to the specified amount.

The administrator can also release blocked credit for a user by right-clicking on the user and selecting Release blocked credit.

Releasing blocked credit for a user