Resetting credit on the Credit Statement tab
On the Credit Statement tab, you can overview the changes in the credit balance of MyQ users, and also reset credit to users and groups. To open the tab on the MyQ Web Interface, go to MyQ, Credit Statement.
To reset credit to users or groups:
Click Reset credit. The Reset credit dialog box appears on the tab.
In the dialog box, either Enter the card ID of a user, or select the User or group to reset the credit to, then Enter amount of the credit, and click Reset credit.