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Installation and setup


The MyQ X Mobile Client application can be installed directly from Google Play (Android and ChromeOS), or App Store (iOS). It is free and does not require any license.

The app requires Android version 5.0+, or iOS version 11.0+.

Connecting and logging on to a MyQ server

The first time you open the application, you need to connect it to a MyQ server. Usually, it is your company's MyQ server, or your branch's MyQ server.

Connect to MyQ server initial screen

The app is also available in Dark mode, which can be set in your phone settings.

dark mode

Once the connection to the server is initiated, you are asked to enter your MyQ credentials to log in to the server. After logging in, you stay logged in until you log out from the server. Each time you open the application, you are automatically redirected to the home screen of the application, where you can access its features.

After you log out from a server, the next time you log in, you can either connect to a new server, or you can select one of the previously used servers.

The easiest way to connect to the server is to scan a QR code that you can find on any of your company's printing devices. Usually, it is either printed on a sticker near the printing device panel or directly displayed on the panel. It can also be accessed on the Web UI. In case you cannot use these options, you can ask your administrator for all the necessary information and manually connect to the server.

Connecting to a server

You can choose to connect to a server via SCAN QR CODE or Enter Manually.

If you scan the QR code from the printing device, the application uses the information from the QR code to automatically set the IP address and other security settings.

If you choose to manually enter the required server information, add a Server name, type the MyQ server’s IP address or hostname and port, and tap ADD SERVER.

In both cases, you then get a prompt asking you to turn the safe mode on (required), which uses certificate verification against the server for a secure connection. Tap TURN ON to enable it:

Safe mode prompt

As soon as safe mode is enabled, there is another prompt asking you to add the certificate to the trusted certificates. Tap ADD. The login screen opens and you can log in.

Add certificate prompt

If the Invalid SSL certificate message appears, no trusted SSL certificate was found. In such cases, contact your net administrator.

Logging in to the MyQ server

To log in to the MyQ server, type your MyQ credentials, and then tap LOG IN.

The app saves the connection settings for previously used servers. If you want to select one of the previously used servers, tap SELECT FROM SAVED SERVERS. The Select a server screen opens. On the screen, tap on the server where you want to connect. The login screen opens and you can log in.

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