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Update and Uninstallation

Updating the terminal

Updating the terminal is done on the MyQ web administrator interface. MyQ Server 8.2 patch 6 or higher is required.

  1. Open the Printers & Terminals settings tab (MyQ, Settings, Printers & Terminals).

  2. On the Terminal packages section, select the installed terminal package, and click Upgrade on the ribbon (or right-click, Upgrade).

  3. Browse and open the latest terminal package, and click OK.

    Updating the terminal package
  4. The terminal package is uploaded and installed, and the device is automatically reactivated.

If you are trying to +Add a later version of the same terminal package, a pop-up informs you that you can upgrade your installation. Click Yes to continue. The terminal package is uploaded and installed, and the device is automatically reactivated. (MyQ Server 8.2 patch 6 or higher is required)

Upgrade pop-up

Uninstalling the terminal

MyQ embedded terminals can be uninstalled on the MyQ Web Administrator interface or by forcing a factory reset on the printing device. In the first case, even if the terminal is uninstalled, all of the device settings can be preserved for future use, whereas after a device reset, all the settings are lost and the device returns to its default factory state.

To remotely uninstall an embedded terminal from the MyQ Web administrator interface, follow the steps below. Before the uninstallation, make sure that the HP installation package is uploaded on the server and the HP service is running.

Go to MyQ, Configuration Profiles. Choose the profile and click Edit (or double-click, or right click and Edit). The properties panel opens on the right side. In the General tab, under Terminal, change the Terminal type to No Terminal. Click Save.

As long as the HP terminal package is uploaded on the MyQ server, the HP service remains in Windows and is visible in the MyQ Easy Config application. If you do not run any HP Embedded terminals on the server and want to remove the service, Delete the HP installation package from the Printers settings tab in the MyQ Web administrator interface (MyQ, Settings, Printers & Terminals).

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