Skip to main content
Skip table of contents

Updating MyQ

The MyQ update to a higher version or reinstalling the same version is performed automatically after running the installation executable file.

Before a MyQ update on Windows Server 2012/2012 R2/2016/2019 (or on Windows 8.1/10), make sure that the latest Windows updates are downloaded and installed on the server.

When upgrading or updating MyQ, ensure all antivirus exclusions are made and that there are no running scan operations on the MyQ directories structure. 

It is strongly recommend to backup your database before the update.

A direct upgrade to version 10.0 is only possible from version 8.2.

To update MyQ:

  1. Run the MyQ software installation executable file. The Select Setup Language dialog box appears.

  2. Select your language, and then click Next. The Setup dialog box appears. It informs you that there is an older version of MyQ and that the installer will start the update process.

  3. Click Yes. The License Agreement dialog box appears.

  4. Select I accept the agreement and click Next.

  5. In the Ready to Install dialog, click Install. The rest of the update process is nearly identical to this of installing MyQ.

In older MyQ versions, it was possible to switch between a Standalone server, a Site server, or a Central server. This is no longer available, as the MyQ Print server and MyQ Central server are different products and use separate installers. If you have such a setup and plan to upgrade it to MyQ Central server 10.0, be advised that the upgrade will not be successful. This kind of upgrade and migration is only available between MyQ Central server 8.1 and MyQ Central server 8.2. Check here for further details.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.